How we
Govern.

A privately held technology enterprise led by Founding Director Lorenzo, with 10+ years of continuous innovation.

Casterly Crown (Pvt) Ltd was incorporated under the Companies Act No. 7 of 2007 of Sri Lanka on 25 August 2015 (Registration No. PV107917). Founded and steered by Founding Director Lorenzo, the company has operated for over a decade with zero external institutional debt or external equity dilution, maintaining technical independence and a laser focus on engineering excellence.

The company operates from its registered corporate headquarters in Colombo 03, deploying robotic automation engines, enterprise web/mobile applications, and spatial digital twins to global industry leaders across Sri Lanka, the Asia-Pacific region, Europe, and North America.

Date of Incorporation 25 August 2015 (10+ Years in Operation)
Founding Director Lorenzo — Founding Director & Chief Systems Architect
Company type Private limited liability company (PV107917)
Executive Office becrowned@casterlycrown.com · Direct Hotline: 0094 779576542
Governing legislation Companies Act No. 7 of 2007, Sri Lanka
Ownership Founder-owned & directed by Lorenzo
Listing status Privately held, independent
Primary jurisdiction Colombo 03, Western Province, Sri Lanka

What every client can hold us to.

These are not aspirational values on a wall. They are operational commitments that govern how we engage with every client on every project. We stand behind them.

How we handle data and privacy.

Casterly Crown handles client data, project data, and personal data in accordance with the Personal Data Protection Act of Sri Lanka and applicable international standards. Our approach is built on three principles: minimum collection, clear purpose, and secure handling.

CollectionWe collect only the data required to deliver the agreed scope of work. No additional data is collected or retained.
StorageProject and client data is stored on secure, access-controlled systems. Production environments are hosted on AWS infrastructure with encryption at rest and in transit.
AccessAccess to client data is restricted to personnel directly assigned to the engagement. No third party accesses client data without written consent.
RetentionClient data is retained for the duration of the engagement plus any agreed warranty or support period. Deletion is completed within 30 days of engagement close unless otherwise contractually agreed.
Incident responseAny confirmed data incident is communicated to the affected client within 48 hours of discovery, with a written incident report within 5 business days.

What we will not do, regardless of the commercial opportunity.

Casterly Crown maintains a clear position on the kinds of work we will and will not accept. These positions are not negotiable and do not change based on client pressure, commercial incentive, or any other factor.

Surveillance systemsWe will not build systems designed to surveil individuals without their knowledge or consent, regardless of the stated purpose.
MisinformationWe will not develop systems, tools, or content designed to generate, spread, or amplify false information.
Discriminatory systemsWe will not build automated decision systems that perpetuate or encode discrimination based on race, religion, gender, or any other protected characteristic.
Conflicts of interestWe disclose any material conflict of interest before or at the point of engagement. Where a conflict cannot be managed, we decline the engagement.
Anti-competitive practicesWe do not accept engagements whose primary purpose is to disadvantage a competitor through technical sabotage or data misappropriation.

How to hold us accountable.

If you believe Casterly Crown has not met its commitments — contractual or otherwise — here is how to raise a concern. We take every complaint seriously and respond to all formal complaints within 5 business days.

Step 1Contact your named project manager or account contact directly. Most issues can be resolved at this level within 48 hours.
Step 2If unresolved, write to becrowned@casterlycrown.com with the subject line "Formal Complaint". This escalates the matter to director level and triggers our formal response process.
Response timeAll formal complaints receive an acknowledgement within 24 hours and a substantive response within 5 business days.
EscalationIf the complaint relates to a breach of the contract, the dispute resolution provisions of your specific contract apply. All contracts default to Sri Lankan jurisdiction unless otherwise agreed.